The experience working with Roster Egg has been great. They are one of our favorite agencies that we work with. Everything has been very organized and smooth - I don't have to do a lot of lifting on my end, they just present me with the information and we make decisions together. They executed everything really well. Overall, the experience has been very, very good.
• Responding to customer inquiries via email, chat, and social DMs
• Managing shared inboxes to ensure nothing slips through
• Following up with leads, clients, or partners
• Escalating issues to the right person when needed
• Booking and rescheduling appointments, calls, or sessions
• Sending reminders to reduce no-shows
• Coordinating calendars across teams or clients
• Managing waitlists and cancellations
• Editing videos for ads, reels, and social posts
• Designing graphics, flyers, or branded materials
• Repurposing long-form content into bite-sized pieces
• Supporting email campaigns and newsletters
• Updating CRMs and client databases
• Tracking leads, sales, and customer activity
• Preparing weekly or monthly performance reports
• Logging project progress or client milestones
• Managing invoices, receipts, and payment reminders
• Preparing contracts and intake forms
• Organizing files, SOPs, and internal documentation
• Supporting compliance and basic record-keeping
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